mana4d Privacy Policy

This Privacy Policy is issued by the operator of the mana4d platform ("mana4d", "we", "us", or "our"), accessible at mana4d.co. mana4d is an internationally licensed online gaming operator offering casino games, live dealer tables, slot machines, and sports betting services to registered users, with a primary focus on the Malaysian market.

For the purposes of this Privacy Policy, mana4d acts as the data controller in respect of personal data collected from users of the Platform. All enquiries regarding this Policy or the exercise of data subject rights should be directed to our support team at [email protected] (plain text — not a clickable link).

By registering an Account or accessing the mana4d Platform, you acknowledge that you have read this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, you must discontinue your use of the Platform.

mana4d collects personal data through multiple channels, including the account registration process, Platform usage, payment transactions, and customer support interactions. The categories of personal data we collect include:

2.1 Identity Data: Full legal name, date of birth, gender, national identity card number (MyKad) or passport number, and any other identity documentation submitted during the verification process.

2.2 Contact Data: Residential address (including city — for example, Kuala Lumpur, Petaling Jaya, Georgetown, Johor Bahru, or Kota Kinabalu), email address, and Malaysian mobile telephone number.

2.3 Account Data: mana4d username, account registration date, account status, login history, session timestamps, IP addresses used to access the Platform, and device identifiers.

2.4 Financial Data: Deposit history, withdrawal requests, payment method details (wallet IDs for Touch 'n Go eWallet, Boost, GrabPay, or masked bank account references for FPX, Maybank2u, CIMB Clicks, Public Bank, and Hong Leong Connect), transaction amounts, and account balance records. mana4d does not store full card numbers or full bank account credentials.

2.5 Gaming Activity Data: Game sessions played, wager amounts, game outcomes, sports betting selections, bonus usage history, and responsible gaming tool activations (deposit limits, self-exclusion requests).

2.6 Technical Data: Browser type and version, operating system, device type, screen resolution, referring URL, and pages visited within the Platform. This data is collected automatically via cookies and server logs.

2.7 Communications Data: Records of communications between you and mana4d customer support, including live chat transcripts, support ticket content, and email correspondence.

mana4d uses the personal data it collects for the following purposes:

• Account Management: To create, maintain, and administer your mana4d Account, verify your identity, process deposits and withdrawals, and provide access to Platform services.
• Service Delivery: To provide casino games, live dealer experiences, sportsbook betting, and associated features including promotions, loyalty programmes, and personalised game recommendations.
• Regulatory Compliance: To fulfil anti-money laundering (AML) obligations, age verification requirements, and reporting obligations under applicable gaming licensing conditions.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent transactions, bonus abuse, unauthorised account access, and other prohibited conduct.
• Customer Support: To respond to your enquiries, resolve disputes, and improve the quality of support services provided by mana4d.
• Marketing Communications: Where you have opted in, to send you promotional offers, bonus notifications, and updates about new games or features on mana4d. You may withdraw consent at any time.
• Platform Improvement: To analyse aggregated usage data and improve the mana4d Platform's performance, navigation, and game offerings.
• Responsible Gaming: To monitor gaming patterns and, where necessary, reach out to users who may be exhibiting signs of problem gambling, in fulfilment of mana4d's responsible gaming obligations.

mana4d processes personal data on the following legal bases:

• Contractual Necessity: Processing required to perform our obligations under the Account agreement — including identity verification, payment processing, and game access — is necessary for the performance of a contract to which you are a party.
• Legal Obligation: Processing necessary to comply with anti-money laundering regulations, age verification requirements, gaming licence conditions, and applicable data protection laws.
• Legitimate Interests: Processing for fraud prevention, platform security, internal analytics, and responsible gaming monitoring, where such interests are not overridden by your data protection rights.
• Consent: Processing for direct marketing communications, where you have provided explicit opt-in consent. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.

mana4d does not sell, rent, or share your personal data with third parties for their own marketing purposes. We may share data in the following limited circumstances:

• Payment Processors: Financial data is shared with approved payment service providers (including eWallet operators and local banks) solely to process your deposit and withdrawal transactions.
• Identity Verification Providers: Identity data may be shared with third-party identity verification services to fulfil KYC obligations required under our gaming licence.
• Game Content Providers: Limited technical data (session tokens, game result records) is shared with certified game studios whose software is integrated into the mana4d Platform.
• Regulatory Authorities: mana4d may disclose personal data to licensing authorities, financial intelligence units, or law enforcement agencies where required by law or as necessary to protect mana4d's legal rights.
• Service Providers: We engage trusted third-party service providers for hosting infrastructure, customer support tooling, and analytics. All such providers are bound by data processing agreements requiring them to handle your data only on mana4d's documented instructions.

Any international transfer of personal data to recipients outside Malaysia is conducted in accordance with applicable data protection requirements, including the use of appropriate safeguards such as contractual data protection clauses.

mana4d uses cookies and similar tracking technologies on the Platform for the following purposes:

• Essential Cookies: Required for the Platform to function — including session management, login state preservation, and security token validation. These cannot be disabled without impairing Platform functionality.
• Performance Cookies: Used to collect anonymous data on how users navigate the mana4d Platform, which pages are visited most frequently, and where errors occur. This data informs Platform improvements.
• Functional Cookies: Store your preferences such as language settings, preferred game categories, and responsible gaming tool configurations so these are remembered across sessions.
• Analytics Cookies: Enable mana4d to understand aggregate usage patterns across the Platform. Analytics data is processed in aggregated, anonymised form where possible.

You may manage cookie preferences via your browser settings. Please note that disabling essential cookies will affect your ability to access the mana4d login and gaming functions. mana4d does not use third-party advertising cookies or cross-site tracking cookies.

mana4d retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following retention standards:

• Active Account Data: Retained for the lifetime of your mana4d Account plus a minimum of five years following Account closure, in compliance with AML record-keeping obligations.
• Transaction Records: Financial transaction data is retained for a minimum of seven years from the date of the transaction in accordance with applicable financial record-keeping requirements.
• Support Communications: Customer support correspondence is retained for three years from the date of the interaction.
• Marketing Consent Records: Records of your marketing consent or withdrawal of consent are retained for the duration of the consent period plus three years.

Upon expiry of applicable retention periods, personal data is securely deleted or anonymised such that it can no longer be attributed to an identified individual.

Subject to applicable law, you have the following rights in respect of personal data held by mana4d:

• Right of Access: You may request a copy of the personal data mana4d holds about you.
• Right of Rectification: You may request correction of inaccurate or incomplete personal data.
• Right of Erasure: You may request deletion of your personal data where mana4d no longer has a legal basis for retaining it, subject to our retention obligations.
• Right to Restrict Processing: You may request that mana4d restrict the processing of your data in certain circumstances, such as while the accuracy of data is being contested.
• Right to Withdraw Consent: Where processing is based on consent (e.g., marketing communications), you may withdraw that consent at any time via mana4d Account Settings or by contacting support.
• Right to Data Portability: Where technically feasible and legally required, you may request that mana4d provide your personal data in a structured, commonly used, machine-readable format.

To exercise any of the above rights, contact mana4d support. We will respond to all verified requests within 30 calendar days. We may require you to verify your identity before processing a rights request to protect against fraudulent submissions.

mana4d implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Security measures include 256-bit SSL/TLS encryption for all data in transit, encrypted storage for sensitive identity and financial data, role-based access controls limiting staff access to personal data on a need-to-know basis, regular penetration testing and vulnerability assessments, and multi-factor authentication requirements for administrative Platform access.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, mana4d will notify affected users and relevant authorities in accordance with applicable legal notification timeframes.

The mana4d Platform is strictly intended for individuals aged 21 and above. 21+ mana4d does not knowingly collect personal data from individuals under 21 years of age. If we discover that an Account has been created by a person under the minimum age, the Account will be immediately suspended, all associated balances will be forfeited, and any personal data collected will be deleted in accordance with our data retention procedures. If you have reason to believe that a minor has registered on the mana4d Platform, please contact us immediately at [email protected].

mana4d reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable laws, or Platform features. The revised Policy will be posted on this page with an updated effective date. Where changes are material, mana4d will notify registered users via email or an in-Platform notification at least 14 days prior to the changes taking effect. Continued use of the mana4d Platform following the effective date of a revised Policy constitutes your acceptance of the updated terms.

For all privacy-related enquiries, data subject rights requests, or concerns about how mana4d handles your personal data, please contact our support team:

Email: [email protected] (plain text — not a clickable link)

Please include "Privacy Request" in the subject line of your enquiry along with your registered mana4d Account email address to help us locate your records and respond efficiently. We are committed to addressing all privacy enquiries promptly and transparently.